Frequently asked questions

Check out our most commonly asked questions below. Please get in touch if your question is not included.

General

Are you pet friendly?

Yes! We pride ourselves in being a dog-friendly campground because we know they are an integral part of the whānau.

Unfortunately, they are not allowed in the glamping area as we aim to keep the glamping experience as peaceful as possible.

Can I request what accommodation or tent site we stay in?

Sure can, when you book please leave us a note describing what site you would under  “booking notes”. Though we can’t guarantee the fulfilment of your wishes we will try our darndest.  

What time is check in and check out?

Check-in = 2pm, Check-out =10am.

Earlier check-in or late check-out is possible by prior arrangement. Please contact us if this is required and we’ll be happy to accommodate as much as we can.

What is the cancellation/deposit policy?
We welcome alterations to bookings but know they will be subject to availability and may require a camping site, glamping or cabin change to ultimately accommodate your needs.
Cancellations or alterations made for any reason will incur a $25 administration fee.
A 50% refund will apply to cancellations made 14 days or more before the date of arrival.
No refund will be made should guests alter or leave for any reason before their confirmed departure date.
No refunds will be made for cancellations with less than 14 days’ notice before your date of arrival.
How long does it take to get to town?

It’s approximately a 12min drive. 

How much is a taxi to the airport?

Expect to pay around $50-60 to and from the Gisborne Airport to Tatapouri Bay. Uber isn’t an option but it’s a scenic drive if we’ve ever seen one so that’s a bonus.

Are there any places to eat that are close by?

We are currently working on a food offering right on the beachfront. At the moment most things are in the town.

Am I allowed a guest? Can they stay overnight?

Yes, all we ask is that guests have to check in at reception before their visitation. If they decide to have a sleepover they will have to pay for their stay.

Do you have rooms with disability access?

Our camp facilities all have disability access meaning glamping and camping is an option. Unfortunately, our cabins are perched upon steeper hills which would make access difficult.

Can I book a wedding or function?

Soon friend, we are working hard to make this happen after many requests from guests. Watch this space…

Do you take large group bookings? For example school groups?

Yes, depending on availability we would love to host your school field trip, big family reunion or entire badminton association etc. Simply email us the details and we can go from there.

Glamping Tents

What do the tents have inside?

Our tents are kitted out with all the necessities for a comfortable stay. These include a big comfy queen bed (or two if you’re in the four person tent), quality linen, towels, tea/coffee sachets and a hot thermos, battery powered lamps/torches, a small chair and table setup, clothes hangers and mirrors. 

How many people do the tents sleep?

The majority of our beautiful Lotus Belle Tents have a queen size bed each so comfortably sleep 2 persons. There is also an option for a tent with two queen size beds meaning 4 people can be comfortably accommodated. If you’re in a group of three we do offer a foldout single mattress that can be requested upon booking.

Do the tents have power?

Our lovely tents aren’t hooked up to power but we do provide battery powered lamps with USB charging outlets so no devices need die during your stay. Thank goodness.

Do the glamping tents have their own facilities?

They sure do, just a short walk away from your tent there are hot showers and toilets next to the spa and sauna setup.

What if there is a storm, are the tents strong enough?

The weather can be unpredictable but our tents are waterproof and can withstand strong winds should there be any so there’s no need to worry.

Can I see the sunrise from my tent?

Can you ever! You’ll have front row seats, or better yet, a front row bed to the world’s first sunset. Some of the most magnificent colours fill the sky before the sun even peeks over the horizon so we suggest getting your seats early.

Are the tents safe?

Though we haven’t had any theft issues in the past, we’d still suggest keeping valuables on you or in locked in your car if you’re not in the tent.

Are you allowed to bring your own gas cooker/BBQ?

Yes, all we ask is that cooking is done outside so as to keep the tents smelling nice and fresh.

I have a young child, do you have portacots?

We don’t provide portacots but you can certainly bring your own to accommodate your little one.

Are you allowed to have dogs sleep inside the tent?

For the comfort of future guests we don’t allow pets to stay inside the tents.  

How many people do the tents sleep?

The majority of our beautiful Lotus Belle Tents have a queen size bed each so comfortably sleep 2 persons. There is also an option for a tent with two queen size beds meaning 4 people can be comfortably accommodated. If you’re in a group of three we do offer a foldout single mattress that can be requested upon booking.

Are the tent bug-proof?

Though we do our best to ensure no insects get into the tents it’s likely you may still come across during your stay. At the end of the day it is still glam camping and you’re at the hands of nature regardless how glamorous.  

Shanti enjoying the scent of the wild flowers.

Facilities

Do you have Wifi?

Yes, free and unlimited baby so go crazy! Just be sure to soak up your surroundings more than the wifi but we’re not about to tell you how to live your best life. Ps. Please be sure to tag us in any Instagram snaps/stories for a feature @tatapouribay 

Do you have to pay for hot showers?

You’ll be stoked to know hot showers come at no additional cost. That being said, we trust you’ll remain conservative in your precious water usage.

Are the spa and sauna free? How can I book?

Our dreamy spa and sauna facilities right on the beach do require additional dollars to book. Be sure to let us know upon arrival your ideal time frame because the sunset slot is no doubt popular.  

Do you have a dumping station?

Unfortunalety we don’t, but here’s a couple of places that do

  • Gisborne Mobil Service Station – 49 Wainui Rd
  • Hallrite Plumbing and Gasfitting Yard – 71 Awapuni Road
What’s in the shared kitchen facility?

We have places to keep your food chilled or frozen. gas cooktops, microwave, kettles, toasters , and a filtered water tap.

Do you have space to park boats?

Boat parking is available on request.

Stay connected with us #TatapouriBay

A sunny spa with a big storm on the the horizon, h A sunny spa with a big storm on the the horizon, how mesmerising. ​ ​Nature is constantly changing which is what makes it exciting. 🌞   ​ ​
It's such a treat to have @zephyr.wainui down the It's such a treat to have @zephyr.wainui down the road when we need a change of scenery. Their smoothie bowls will take you straight to Bali and back again 🙌  ​ ​Ft. Tatapouri residents Jack and Liv 🌸
Just like that the festive season is finito! The g Just like that the festive season is finito! The good news is our glamping tents have become more available 🙏 So if you fancy a wee escape to the East Cape, we've got just the place 🌊
SOUND ON 🔊Miss Miso loves a cheeky pastry on we SOUND ON 🔊Miss Miso loves a cheeky pastry on weekends. Her motto is "There are days to treat yourself and those days are every day".  ​ ​We're open this week from Tue - Thurs 8am to 12pm and Friday - Sat 8am to 3pm friends.S
Happy 2021, may it be a good one with lots of fun 🙌 No doubt more challenges await us but we're staying positive because it's better than the other option let's be honest. Creating a space to foster a strong, connected and happy community is our main focus and we're always looking for ways to make this vision more of a reality.  ​ ​Thank you for your incredible support as always, much beauty awaits on the horizon 😌
Who needs Reindeer when you have a John Deere aye? Who needs Reindeer when you have a John Deere aye?! Our camp Kaumātua Matt makes it always feel like Christmas with his weekly fry bread deliveries 🙌 Sorry Santa but you have been replaced mate. Happy Holidays
Gizzy has been giving Hawaii a run for it's money! Gizzy has been giving Hawaii a run for it's money! With temperatures hitting 30 degrees and unreal water clarity it's been an idyllic week to say the least 👌
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